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Seeking patient views on Improving Access to Primary Care Services Survey 2019

 In September 2018, the NHS improving access to primary care initiative was launched across Staffordshire and Stoke-on-Trent. Pilot services had already been running in Cannock Chase and Stafford and Surrounds, but the service was now being made available across the county. As a minimum, the new service introduced additional appointments to all registered patients for same day and pre-bookable appointments between 6.30pm and 8.00pm Monday to Friday and on Saturday and
Sunday mornings. Practices worked together to deliver the extended hours with appointments being rotated between practices within a locality. Some practices also made additional appointments available either earlier in the morning or within the usual practice opening hours Monday to Friday, depending on local need.
 The service has now been in operation for six months and the six CCGs across Staffordshire and Stoke-on-Trent are seeking your feedback on the service. Feedback gathered from the patient engagement will help to shape discussions with the providers about how the service is delivered in the future and to address any concerns or issues that there may be.

Please read this data protection act statement which explains how we will use the information we are collecting from you.
 NHS Midlands and Lancashire Commissioning Support Unit (CSU) has been commissioned to collect, handle and process the responses gathered in the survey by the CCGs.  Any information you provide in this survey will be handled in accordance with UK Data Protection Legislation.

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