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Out of Hours and 111 service
Survey for patients and users
The six Clinical Commissioning Groups in Staffordshire and Stoke-on-Trent are reviewing the current Out of Hours and NHS 111 services. We would like to invite you to share your experiences of the current services, and your views on improving the services for the future. Please take a few minutes to complete the questions below. If you are part of a community group and would like an opportunity to respond as a group, please contact us. The survey will be available until midnight on Sunday 21 July.
Data Protection statement
The six Clinical Commissioning Groups in Staffordshire and Stoke-on-Trent are reviewing the current Out of Hours and NHS 111 services. These CCGs are as follows:
NHS Cannock Chase Clinical Commissioning Group
NHS East Staffordshire Clinical Commissioning Group
NHS North Staffordshire Clinical Commissioning Group
NHS South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group
NHS Stafford and Surrounds Clinical Commissioning Group
NHS Stoke-on-Trent Clinical Commissioning Group.
The six CCGs would like to invite members of the public to share their experiences of the current services, and their views on improving the services for the future.
NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) have been commissioned by the CCGs to collect, handle, process and report on the responses gathered in the consultation. MLCSU uses a survey tool called Snap which is owned by Snap Surveys Ltd, an organisation specialising in the delivery and management of surveys.
Any information you provide will be added to Snap for analysis and handled in accordance with The Data Protection Act 1998.
Your involvement is voluntary, and you are free to exit the survey at any time. You can also refuse to answer questions in the survey, should you wish.
The following demographic data will be shared with the CCGs:
Age, Gender, Religion, Ethnicity, Sexual Orientation, Relationship status, Disability and If pregnant.
Any reports published using the data collected will not contain any personal identifiable information and only show feedback in anonymous format. These anonymised results may be shared publicly, for example on NHS public-facing websites or printed and distributed.
All information collected via the survey will be held for a period of five years from the date of survey closure, in line with the Records Management Code of Practice for Health and Social Care 2016, which all NHS organisations work under.
For your feedback to be included you must tick to confirm you have read and agree with the following Data Protection statement, and consent to your responses being used as part of this consultation.