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Patient Experience Survey – Anticoagulation Services

 Anticoagulation Services are provided in a primary care setting or in the Acute Hospitals.

The six Staffordshire Clinical Commissioning Groups (CCGs) would like to gather the views of service users to understand the expectations from existing services and to find out what is important to you when accessing anticoagulation services in a Staffordshire primary care setting or hospital.

We are particularly targeting patients and their family / carers, with experience in this area of service provision.

We would value your views and opinions to help to shape the future provision in the county including improvements you might like to suggest.  Any feedback you are able to provide would be greatly appreciated.

We value your views because they help us provide the services you need in the way you need them.  Please take a couple of minutes to fill in this form and tell us what you think.  This survey is confidential, and you don’t need to provide your name.

The closing date for this survey is Friday 11th October

 Data Protection  
NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) have been commissioned by the CCGs to collect, handle, process and report on the responses gathered in the consultation. MLCSU uses a survey tool called Snap which is owned by Snap Surveys Ltd, an organisation specialising in the delivery and management of surveys.    
Further information on Snap can be found here
Any information you provide will be added to Snap for analysis and handled in accordance with The Data Protection Act 2018.   
Your involvement is voluntary, and you are free to exit the survey at any time. You can also refuse to answer questions in the survey, should you wish.  
MLCSU will also collect demographic information such as age, ethnicity, religion, gender, sexual orientation, relationship status, if you have a disability or are pregnant and whether you care for someone. These questions are not mandatory and can be skipped at any time. 
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Snap Survey Software